Shipping Info
| Cart Contains less than 3 items (bundles/multipacks are exempt) | Add $10 single-item surcharge to order to checkout. |
| Cart Contains $199 or less | $19 Shipping ($34 to CA, OR, WA) |
| Cart Contains $200 and over | FREE Shipping ($34 to CA, OR, WA) |
*Aside from first-time customers, we require a 3 pack minimum order. Unfortunately it is not profitable for us to send less than 3 packs as the true cost of shipping is much higher than the rates we charge the customer. Bundled products such as the tegu bundle fulfill the minimum order requirement on their own. First time customers can use the single-item surcharge to check out with a single pack.
Shipping Schedule:
Reptilinks are shipped on the first Monday of each week via UPS Ground. Orders must be placed at least 3 business days ahead of the shipping date to guarantee shipment. We custom hand-make your order, so it requires time for us to make and package your shipment. Therefore, orders must be received before 7am on Wednesday to ship the following Monday.
we are currently using either UPS or FedEx for all orders, with extra packaging and dry ice required for the West coast (California, Oregon, Washington, Utah, Idaho), as carriers can no longer provide ground shipments to those areas in a timely manner due to the ongoing labor shortages. We have increased shipping costs to those areas ($34) while absorbing most of the cost ourselves.
Additional Information:
All links are shipped frozen with dry ice. The links are tightly vacuum sealed in convenient portions. After you place your order you will receive an order confirmation, and when the shipping label is printed you will automatically receive the tracking information. Once the box is scanned by the carrier, the tracking information will become active, until that time, the tracking number may give a "not found" notification. Transit times are 1-4 days from shipment, depending on your location.
If your product does not arrive frozen or partially frozen, we will resend the order free of charge. Please note that you must contact us the same day the package arrives unfrozen and send pictures so that we can properly document the shipment with UPS.
Order with Confidence.
We know shopping for new food can be stressful - which is why we offer a money-back guarantee. If your reptile or amphibian does not eat the links after 3 weeks, simply send us an email with a picture of the unused product next to the animal you are feeding and we will refund your order up to the price of a single item purchased. The maximum refund is up to $50 and does include shipping fees. If you are unsure if your animal will take Reptilinks we recommend using the single-item surcharge option and ordering a single pack to start.
Please note that this offer is for first-time customers only, the refund request must be received with 30 days of receiving your product, and the offer does not include Ball Pythons or wild-caught animals - while some customers have had success transitioning Balls we recommend not ordering the links for Balls unless you have other reptiles that can use them. Wild-caught animals have additional difficulties switching to food sources in general, and we do not condone the collection of wild-caught animals and will not assist in troubleshooting their husbandry.
If your product does not arrive frozen or partially frozen, we will resend the order free of charge. Please note that you must contact us the same day the package arrives unfrozen and send pictures so that we can properly document the shipment with FedEx/UPS.
We have tested this product with 1000's of Tegu, Monitors, BTS, Beardies, and dozens of species of snakes and have had very few refusals.