Shipping Rates:

*Aside from first-time customers, we require a 3 pack minimum order. Unfortunately it is not profitable for us to send less than 3 packs as the true cost of shipping is much higher than the rates we charge the customer.  Bundled products such as the tegu bundle fulfill the minimum order requirement on their own. First time customers can use the single-item surcharge to check out with a single pack. 

Shipping Schedule:

Reptilinks are shipped on the first Monday of each week via UPS or Fedex, with 1-3 days of transit time. Orders must be placed at least 3 business days ahead of the shipping date to guarantee shipment. We custom hand-make your order, so it requires time for us to make and package your shipment. Therefore, orders must be received before 7am on Wednesday to ship the following Monday.

We are currently using either UPS or FedEx for all orders, with air shipments required for the West coast (California, Oregon, Washington, Utah, Idaho, North Dakota, South Dakota, Arizona, Nevada), as carriers cannot provide ground service within a 3 day transit required when shipping with dry ice. 

Additional Information:

All links are shipped frozen with dry ice. The links are tightly vacuum sealed in convenient portions. After you place your order you will receive an order confirmation, and when the shipping label is printed you will automatically receive the tracking information. Once the box is scanned by the carrier, the tracking information will become active, until that time, the tracking number may give a "not found" notification. Transit times are 1-3 days from shipment, depending on your location.

If your product does not arrive frozen or partially frozen, we will resend the order free of charge. Please note that you must contact us the same day the package arrives unfrozen and send pictures so that we can properly document the shipment with UPS.

Order with Confidence.

If your product does not arrive frozen or partially frozen, we will resend the order free of charge.  Please note that you must contact us the same day the package arrives unfrozen and send pictures so that we can properly document the shipment with FedEx/UPS.

All sales are final, we cannot guarantee your animal will accept Reptilinks.  We do have experts standing by that can assist with any issues you might experience feeding Reptilinks. 

We have tested this product with 1000's of Tegu, Monitors, BTS, Beardies, and dozens of species of snakes and have had very few refusals.  We do not recommend Reptilinks for ball pythons or wild-caught animals, as the acceptance rate is low for those species.