Money Back Guarantee
We know shopping for new food can be stressful - which is why we offer a money-back guarantee. If your reptile or amphibian does not eat the links after 3 weeks, simply send us an email with a picture of the unused product and the animal you are feeding and we will refund your order up to a maximum of $100. Please note that this offer is for first-time customers only, the refund request must be received with 30 days of receiving your product, and the offer does not include Ball Pythons or wild-caught animals - while some customers have had success transitioning Balls we recommend not ordering the links for Balls unless you have other reptiles that can use them. Wild-caught animals have additional difficulties switching to food sources in general, and we do not condone the collection of wild-caught animals and will not assist in troubleshooting their husbandry.
It's more cost effective and more environmentally friendly to order more links per shipment, so feel free to maximize your dollars by ordering more at a time, with the peace of mind that your money will not be wasted. Please note that we will only refund the first $100 of your order, and will not refund shipping fees incurred.
If your product does not arrive frozen or partially frozen, we will resend the order free of charge. Please note that you must contact us the same day the package arrives unfrozen and send pictures so that we can properly document the shipment with FedEx.
We have tested this product with 1000's of Tegu, Monitors, BTS, Beardies, and dozens of species of snakes and have had very few refusals.